Bikes are large and expensive to ship, and once you ride it is used. We do not offer any returns on your bike unless it is dead on arrival. We are not a rental store, and highly recommended doing your research before completing your purchase with us. An unpacking inspection is required before your sigh for it. If you are not able to unpack the good at the first time, an unboxing video is highly recommended to proof any shipping damage. If a bike has a mirror cosmetic issue(such as a scratch, or chip on paint),we will attempt to come to a reasonable discount but this is not grounds for warranty replacement or for a return once your sighed for it.
For 30 days after the delivery date we can replace any part that is deemed defective from manufacturing.
The power system( motor, controller, display and battery )has a 6 month limited warranty. Chassis ,swing and other none wear part 12 months.
We do have exclusions for normal wear components(such as bearings, seals, chain brake component, suspension valving),as well as misuse in charging, storing, or discharging will void this limited warranty. Limited warranty are non-transferable and you must have proof of purchase from us before asking for a warranty replacement.