Return & Refund Policy

Ronhack Return & Refund Policy

Last Updated: August 17, 2026

We value your experience and satisfaction. Under certain conditions, we offer a 30-day return service for Ronhack products.

If you wish to cancel an order, return a product, request a refund, or request an exchange, please review the following policy carefully.

1. ORDER CANCELLATION & RETURN REQUIREMENTS

① Order Cancellation

To cancel an order or request a return for a refund, please contact us at info@ronhack.com for instructions and assistance.

Once you receive a shipping notification, the order can no longer be canceled and must instead be handled as a return request.

② Cancellation Before Shipment

If an order is canceled before shipment due to reasons attributable to the customer, including but not limited to change of mind, ordering the wrong product, no longer wanting the product, or other personal reasons, a 1% cancellation fee based on the actual amount paid for the order will be deducted from the refund.

This fee is used to cover payment processing costs, including non-refundable transaction fees charged by PayPal. These payment processing fees are not returned to us when an order is refunded.

The remaining balance will be refunded to the customer’s original payment method.

If the cancellation is caused by Ronhack, such as our inability to fulfill the order, the 1% cancellation fee will not apply.

③ Returns Within 30 Days

We accept returns within 30 days of receipt, provided the item(s) meet the following conditions:

  • The item(s) must be in their original sealed product box, unopened, and undamaged.
  • Returns are not accepted for item(s) that have been assembled, modified, damaged, or are not in their original packaging.
  • For change-of-mind returns, the customer is responsible for the return shipping cost, and shipping costs are non-refundable.

④ Information Required for a Return

To initiate a return, you must provide:

  • Your order number.
  • Clear photos of the item(s) showing their current condition.
  • Clear photos of the original packaging and sealed labels, if applicable.
  • The number of items you wish to return.
  • Whether you are requesting a refund or exchange.
  • For exchanges, the preferred size or color.
  • The reason for the return.

⑤ Return Authorization

We will review your request and provide approval by email together with the appropriate return address and instructions.

Returns sent without prior authorization will not be accepted.

EXCEPTIONS

The customer is not responsible for return shipping costs if the return is caused by:

① Defective Item(s)

The item is defective, damaged, broken, or otherwise affected by a verified product quality issue upon receipt.

② Incorrect Item(s)

The product, size, color, or configuration received does not match the order.

This does not include differences based solely on personal preference or subjective expectations.

RETURN CHARGE RATE AND EXTRA SHIPPING FEES

1. Returns Not Related to Product Quality Issues

For returns caused by customer reasons after shipment, including but not limited to:

  • Change of mind.
  • No longer wanting the product.
  • Requesting a refund while the order is already in transit.
  • Ordering the incorrect model, size, color, or configuration.

The following conditions apply:

  • The customer is responsible for the return shipping cost.
  • Return Charge Rate: 10% of the actual payment amount of the order.
  • Original shipping costs and other non-refundable transportation expenses may also be deducted where applicable.

2. Opened Packaging

If the original package has been opened or the original packaging is no longer intact, but the product remains:

  • Unassembled.
  • Undamaged.
  • Unused.
  • Complete.
  • In resalable condition.

Then:

  • Return Charge Rate: 20% of the actual payment amount of the order.
  • The customer is responsible for the return shipping cost.

Final eligibility will be determined after inspection.

3. Returns Due to Product Quality Issues

For verified product quality issues, including defective, damaged, or incorrect items:

  • Ronhack will cover the applicable return shipping costs.
  • No return charge will be applied to the customer.

The customer may be required to provide clear and complete unboxing videos and photos within 1–2 days of delivery to verify the issue and assist with warranty or return processing.

WE DO NOT ACCEPT RETURNS IN THE FOLLOWING SITUATIONS

1. Incomplete Information

Return requests without sufficient supporting information, including proof of purchase, order details, photos, videos, or packaging information when required.

2. Return Window Exceeded

Items for which the return request is submitted more than 30 days after receipt.

3. Product Condition

Items that:

  • Have been assembled or used.
  • Are no longer in their original packaging.
  • Have been altered or modified.
  • Have third-party or aftermarket parts installed.
  • Are no longer in resalable condition.

4. Improper Handling

Damage caused by improper unpacking, cleaning, transportation, storage, installation, or handling, including:

  • Cuts.
  • Scratches.
  • Impact damage.
  • Cracks.
  • Structural damage.

5. Abnormal Use

Damage or deterioration caused by abnormal use or storage, including:

  • Prolonged exposure to sunlight.
  • Water immersion.
  • Improper storage.
  • Improper charging or maintenance.
  • Conditions outside the product’s intended use.

6. Intentional or Negligent Damage

Damage caused by misuse, negligence, accidents, intentional actions, or improper operation.

REFUND DETAILS

1. Refund Amount

The refund amount will be calculated based on the actual amount paid for the order.

Any applicable deductions may include:

  • 1% cancellation fee for customer-initiated cancellations before shipment.
  • Applicable return charges.
  • Return shipping costs.
  • Additional shipping costs.
  • Non-refundable transportation expenses.
  • Discounts or promotional adjustments associated with the original purchase.

For orders canceled before shipment due to customer reasons, the 1% cancellation fee will be deducted before the refund is issued.

2. Refund Process

For returned products, refunds will begin after the returned item arrives at our designated warehouse and passes inspection.

Refunds will normally be issued to the original payment method unless otherwise agreed.

3. Credit Card Refunds

Refunds for credit card payments will be initiated after approval or, where applicable, after the returned item passes inspection.

Bank processing times vary and may typically take up to 10 business days.

4. Other Payment Methods

Refunds through other payment platforms may take up to 2 weeks to be fully reflected in the customer’s account, depending on the payment provider.

5. Processing Time

Order Cancellations:
Approved pre-shipment cancellation requests will generally be processed within several business days. For customer-initiated cancellations, the applicable 1% cancellation fee will be deducted.

Return Requests:
We will normally respond within 3 business days after receiving all required information.

Exchanges:
Eligible exchanges will generally be processed within 2–3 business days after the returned item is received and inspected, subject to stock availability.

Refunds After Return:
Refunds are generally processed within 10 business days after the returned item is received and passes inspection. The time required for the refund to appear in your account depends on your payment provider.

For further inquiries or to check the status of your cancellation, return, exchange, or refund, please contact us at:

info@ronhack.com