Return & Refund Policy

Ronhack Return & Refund Policy

Effective Date: September 10, 2026
Last Updated: September 10, 2026

At Ronhack, we value your experience and satisfaction. Under certain conditions, we offer a 30-day return service for eligible Ronhack products.

If you wish to cancel an order, return a product, request a refund, or request an exchange, please carefully review the following policy before submitting your request.

This policy applies to orders placed on or after September 10, 2026. Orders placed before this date will remain subject to the return and refund policy in effect at the time the order was placed.

1. ORDER CANCELLATION & RETURN REQUIREMENTS

① Order Cancellation

To cancel an order or request a return for a refund, please contact us at info@ronhack.com for instructions and assistance.

An order may be canceled before it has been handed over to the carrier or entered the shipping process.

Once an order has been handed over to the carrier or has entered the shipping process, it can no longer be canceled and must instead be handled as a return request in accordance with this policy.

② Cancellation Before Shipment

If an order is canceled before shipment for reasons attributable to the customer, including but not limited to:

  • Change of mind.
  • Ordering the wrong product.
  • No longer wanting the product.
  • Duplicate orders.
  • Personal or financial reasons.
  • Other reasons unrelated to Ronhack's ability to fulfill the order.

A 5% Cancellation and Processing Fee based on the actual amount paid for the order will be deducted from the refund.

This fee helps cover payment processing costs, administrative expenses, order processing costs, and other costs incurred in processing and subsequently canceling the order.

The remaining eligible balance will be refunded to the customer's original payment method unless otherwise agreed.

If the cancellation is caused by Ronhack, such as our inability to fulfill the order, the 5% Cancellation and Processing Fee will not apply.

2. RETURNS WITHIN 30 DAYS

Eligible products may be returned within 30 days of receipt, subject to the conditions below.

The return request must be submitted within 30 days from the date the product is confirmed as delivered.

Return eligibility and applicable return charges depend on the condition of the product and packaging.

① Unopened Products

Products that remain:

  • Unopened.
  • Unassembled.
  • Unused.
  • Undamaged.
  • In their original packaging.
  • Complete with all original components, accessories, manuals, and packaging materials.
  • In resalable condition.

May be eligible for return within 30 days of receipt.

For returns caused by customer reasons:

  • Return Charge Rate: 10% of the actual amount paid for the order.
  • The customer is responsible for return shipping costs.
  • Original shipping costs and other non-refundable transportation expenses may also be deducted where applicable.

② Opened Products

If the original product packaging has been opened, the product may still be eligible for return provided that it remains:

  • Unassembled.
  • Unused.
  • Undamaged.
  • Unmodified.
  • Complete with all original parts and accessories.
  • In the original packaging.
  • In resalable condition.

For eligible opened-product returns caused by customer reasons:

  • Return Charge Rate: 20% of the actual amount paid for the order.
  • The customer is responsible for return shipping costs.
  • Applicable non-refundable transportation expenses may also be deducted where applicable.

Final return eligibility will be determined after inspection of the returned product.

Opening the package does not automatically guarantee return eligibility.

③ Assembled, Used, or Modified Products

Unless the return is related to a verified product defect, incorrect item, or another issue for which Ronhack is responsible, we generally do not accept returns for products that have:

  • Been assembled.
  • Been ridden or otherwise used.
  • Been modified.
  • Had third-party or aftermarket parts installed.
  • Been damaged after delivery.
  • Become unsuitable for resale.

Product quality or warranty issues involving an assembled or used product will be handled separately under the applicable warranty and after-sales policy.

3. INFORMATION REQUIRED FOR A RETURN

To initiate a return, please provide:

  • Your order number.
  • Your name and contact information.
  • Clear photos showing the current condition of the product.
  • Clear photos of the original packaging.
  • Photos of sealed labels, where applicable.
  • The number of items you wish to return.
  • Whether you are requesting a refund or exchange.
  • For exchanges, the preferred model, size, or color.
  • The reason for the return.
  • Any additional photos or videos reasonably required to verify the condition of the product or the reported issue.

Providing complete information will help us review your request more efficiently.

4. RETURN AUTHORIZATION

All returns require prior authorization from Ronhack.

After reviewing your request, we will provide return approval, the appropriate return address, and return instructions by email.

Products returned without prior authorization may not be accepted or processed.

Please do not ship a product back to the original shipping address unless specifically instructed by Ronhack.

5. RETURNS DUE TO PRODUCT QUALITY OR ORDER ISSUES

Customers will not be responsible for applicable return charges or return shipping costs when a return is approved because of an issue attributable to Ronhack.

This includes the following situations.

① Defective or Damaged Products

The product is defective, damaged, broken, or otherwise affected by a verified manufacturing or product quality issue upon receipt.

Depending on the nature of the issue, Ronhack may provide:

  • Replacement parts.
  • Repair assistance.
  • Product replacement.
  • Return and refund.
  • Another mutually agreed solution.

② Incorrect Products

The product, model, size, color, or configuration received materially differs from what was ordered.

This does not include differences based solely on personal preference, subjective expectations, or characteristics accurately disclosed on the product page before purchase.

③ Verification of Product Issues

For claims involving shipping damage, missing components, incorrect products, or product quality issues, customers may be required to provide clear photos and/or videos showing:

  • The shipping package.
  • The condition of the product upon receipt.
  • The reported damage or defect.
  • Product labels or serial/VIN information where applicable.
  • Other relevant evidence reasonably required to verify the issue.

For visible shipping damage or issues apparent immediately upon delivery, customers are strongly encouraged to contact Ronhack and provide supporting photos or videos within 1–2 days of delivery.

Failure to report immediately visible shipping damage promptly may affect our ability to verify the claim with the carrier.

6. RETURN CHARGES AND SHIPPING COSTS

① Customer-Initiated Cancellation Before Shipment

For eligible cancellations requested before the order has been handed over to the carrier or entered the shipping process:

Cancellation and Processing Fee: 5% of the actual amount paid for the order.

No return shipping cost applies because the product has not yet been shipped.

② Customer-Initiated Return After Shipment — Unopened Product

For eligible customer-initiated returns after shipment where the product remains unopened and meets all return conditions:

Return Charge Rate: 10% of the actual amount paid for the order.

The customer is responsible for:

  • Return shipping costs.
  • Applicable non-refundable transportation expenses.
  • Other applicable costs already incurred in connection with the return.

③ Customer-Initiated Return After Opening — Unused Product

For eligible customer-initiated returns where the packaging has been opened but the product remains unassembled, unused, undamaged, complete, and resalable:

Return Charge Rate: 20% of the actual amount paid for the order.

The customer is responsible for:

  • Return shipping costs.
  • Applicable non-refundable transportation expenses.

Final eligibility is subject to inspection.

④ Orders Already in Transit

Once an order has been handed over to the carrier or has entered the shipping process, it cannot be treated as a pre-shipment cancellation.

If the customer no longer wants the product while it is already in transit, the request will be treated as a return.

Applicable return charges, return shipping costs, and non-refundable transportation expenses may be deducted from the refund.

Customers should not independently refuse delivery or redirect a shipment without first contacting Ronhack for instructions.

Additional costs resulting from unauthorized refusal, redirection, storage, re-delivery, or return transportation may be deducted from the refund where applicable.

⑤ Returns Caused by Ronhack or Verified Product Quality Issues

For approved returns resulting from:

  • Verified manufacturing defects.
  • Verified product quality issues.
  • Incorrect products.
  • Other errors attributable to Ronhack.

Ronhack will cover the applicable return shipping costs, and no return charge will be applied.

7. WE DO NOT ACCEPT STANDARD RETURNS IN THE FOLLOWING SITUATIONS

① Return Window Exceeded

The return request is submitted more than 30 days after receipt.

This does not affect any separate rights that may apply under the applicable product warranty.

② Assembled or Used Products

Products that have been assembled, ridden, operated, or otherwise used are generally not eligible for standard change-of-mind returns.

Verified product defects or warranty claims will be handled separately.

③ Altered or Modified Products

Products that have:

  • Been modified or altered.
  • Had third-party or aftermarket components installed.
  • Been disassembled beyond what is reasonably necessary for inspection.
  • Been modified from their original factory configuration.

May not qualify for a standard return.

④ Products Not in Resalable Condition

Products that are:

  • Missing parts or accessories.
  • Missing substantial original packaging.
  • Scratched or damaged after delivery.
  • Contaminated or excessively dirty.
  • Otherwise unsuitable for resale.

May be rejected or subject to additional deductions where permitted and applicable.

⑤ Damage Caused by Improper Handling

Returns do not cover damage caused by improper:

  • Unpacking.
  • Assembly.
  • Installation.
  • Transportation.
  • Storage.
  • Cleaning.
  • Charging.
  • Maintenance.
  • Handling.

Examples include cuts, scratches, impact damage, cracks, or structural damage caused after delivery.

⑥ Abnormal Use

Returns based on damage or deterioration caused by abnormal use or storage are not accepted as product-quality returns.

Examples include:

  • Prolonged exposure to inappropriate environmental conditions.
  • Water immersion beyond the product's intended protection level.
  • Improper storage.
  • Improper charging.
  • Improper maintenance.
  • Operation outside the product's intended use or specifications.

⑦ Intentional or Negligent Damage

Damage caused by:

  • Misuse.
  • Negligence.
  • Accidents.
  • Intentional actions.
  • Improper operation.

Does not qualify as a standard return due to product quality.

8. REFUND DETAILS

① Refund Amount

Refunds are calculated based on the actual amount paid for the order, after discounts and promotional adjustments.

Depending on the circumstances, applicable deductions may include:

  • 5% Cancellation and Processing Fee for eligible customer-initiated cancellations before shipment.
  • Applicable 10% or 20% return charges.
  • Return shipping costs.
  • Additional shipping or transportation costs incurred because of the return.
  • Non-refundable transportation expenses.
  • Applicable discounts, promotional adjustments, or other amounts directly associated with the original transaction or return.

Only deductions applicable to the specific cancellation or return will be applied.

② Refund Method

Approved refunds will normally be issued to the original payment method whenever possible.

If a refund cannot reasonably be processed through the original payment method because of payment platform limitations, transaction expiration, or other technical restrictions, Ronhack may contact the customer to arrange another appropriate refund method.

③ Refunds for Returned Products

For returned products, the refund process will begin after:

  1. The returned product arrives at the designated return location.
  2. The product is inspected.
  3. The return is confirmed to meet the applicable return requirements.
  4. The final eligible refund amount is calculated.

④ Credit Card Refunds

Approved credit card refunds will be initiated after the cancellation is approved or, for returned products, after the returned product passes inspection.

After Ronhack issues the refund, the time required for the funds to appear in the customer's account depends on the customer's bank or card issuer.

Bank processing may typically take up to 10 business days.

⑤ PayPal and Other Payment Methods

Refund processing times for PayPal and other payment platforms may vary depending on the payment provider and the original funding method.

After the refund has been issued by Ronhack, it may take additional time for the payment provider or financial institution to reflect the funds in the customer's account.

In some cases, this may take up to 2 weeks.

9. PROCESSING TIME

① Order Cancellations

Approved pre-shipment cancellation requests will generally be processed within several business days.

For customer-initiated cancellations, the applicable 5% Cancellation and Processing Fee will be deducted from the refund.

② Return Requests

We will normally review and respond to eligible return requests within 3 business days after receiving the required information.

Additional information may be requested if necessary to determine return eligibility.

③ Exchanges

Eligible exchanges will generally be processed within 2–3 business days after the returned product is received and inspected, subject to product availability.

If the requested replacement product is unavailable, Ronhack will contact the customer regarding available alternatives.

④ Refunds After Return

Approved refunds are generally processed within 10 business days after the returned product is received, inspected, and approved.

The time required for the refund to appear in the customer's account after it has been issued depends on the payment provider, bank, or card issuer.

10. POLICY APPLICABILITY

This version of the Ronhack Return & Refund Policy is effective for orders placed on or after September 10, 2026.

For orders placed before September 10, 2026, the cancellation and return terms in effect at the time the order was placed will apply.

Changes to this policy will not retroactively increase cancellation fees or return charges applicable to orders placed before the effective date of the revised policy.

11. CONTACT US

For cancellation, return, exchange, refund, or return-status inquiries, please contact:

Ronhack Support Team
Email: info@ronhack.com

Please include your order number when contacting us so that we can locate your order and assist you efficiently.